Privacy Policy – How FB77 Casino Protects Your Data

01 Who We Are

FB77 Casino is an online gaming platform operated for players in Bangladesh. The platform offers casino games, live dealer tables, sports betting, and skill-based games through the FB77 website and mobile app. FB77 is the data controller responsible for the personal information collected through these services.

When this Privacy Policy refers to "FB77," "we," "us," or "our," it refers to the FB77 platform and the team responsible for operating it. When it refers to "you" or "your," it refers to any person who accesses or uses the FB77 platform in any capacity, including registered players and visitors who browse without an account.

For all privacy-related inquiries, you can reach the FB77 team at [email protected]. We aim to respond to all privacy-related requests within 5 business days.

02 What Data We Collect

FB77 collects personal data that is necessary to provide a safe, functional, and compliant gaming service. The categories of data we collect are outlined below.

FB77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to a responsible gaming assessment and only with your explicit consent.

03 How We Collect Your Data

FB77 collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey, you provide data directly to FB77.
• Automated technologies: When you access the FB77 website or app, our systems automatically collect technical and usage data including your IP address, device identifiers, and session activity. This is standard practice for all online platforms.
• Payment processors: When you transact via bKash, Nagad, or Rocket, FB77 receives confirmation data from those payment providers to verify and record your transaction. FB77 does not store your full mobile wallet credentials.
• Identity verification services: When you submit identity documents for account verification, FB77 may use a third-party verification service to confirm the authenticity of those documents. The verification service processes your data under strict confidentiality agreements.

04 Why We Use Your Data

FB77 uses your personal data only for legitimate purposes that are necessary to provide the service, comply with legal obligations, or protect the safety of the platform and its players. The specific purposes are:

• Account management: To create, maintain, and secure your FB77 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals through your registered mobile wallet and to maintain accurate financial records.
• Customer support: To respond to your questions, resolve disputes, and provide assistance through live chat and email.
• Platform security: To detect and prevent fraud, money laundering, account takeovers, and other prohibited activities.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to administer self-exclusion and deposit limit tools.
• Platform improvement: To analyze usage patterns and improve the performance, design, and game selection of the FB77 platform.
• Marketing communications: To send you information about promotions and bonuses, but only if you have opted in to receive such communications. You can opt out at any time.

05 How We Store and Protect Your Data

FB77 takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

• Encryption: All data transmitted between your device and the FB77 platform is encrypted using TLS (Transport Layer Security). Sensitive data stored in our systems is encrypted at rest.
• Access controls: Access to personal data within FB77 is restricted to staff memberswho require it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Secure infrastructure: The FB77 platform is hosted on secure servers with firewall protection, intrusion detection systems, and regular security audits.
• Payment security: FB77 does not store full mobile wallet account numbers or authentication credentials. Payment data is handled directly by the respective payment processors under their own security standards.

While FB77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your FB77 account has been compromised, please contact our support team immediately so we can take protective action.

06 Sharing Your Data

FB77 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When you submit documents for account verification, a trusted third-party verification service may process your identity data to confirm its authenticity. This service is bound by strict data processing agreements with FB77.
• Legal and regulatory authorities: FB77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when necessary to protect the rights and safety of FB77 or its players.
• Fraud prevention services: FB77 may share limited data with fraud detection and anti-money laundering service providers to protect the platform and its players from financial crime.
• Platform service providers: Third-party providers who support the operation of the FB77 platform — such as hosting providers, analytics tools, and customer support software — may process data on our behalf. All such providers are contractually required to handle your data in accordance with this Privacy Policy.

07 Cookies and Tracking

The FB77 website uses cookies and similar tracking technologies to provide a functional and personalized experience. A cookie is a small text file stored on your device when you visit a website. FB77 uses the following types of cookies:

• Essential cookies: These are required for the FB77 platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help FB77 understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymized. It helps us improve the FB77 experience for all players.
• Functional cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to reset them each time you visit.
• Marketing cookies: These are used only if you have opted in to receive personalized promotions. They help FB77 show you relevant bonus offers based on your gaming activity. You can opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the FB77 platform. For a full list of cookies used by FB77, please contact our support team.

08 Data Retention

FB77 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymized or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account.

When data is no longer required for any legitimate purpose, FB77 securely deletes or anonymizes it. You may request early deletion of your data in certain circumstances — see Section 9 for details of your rights.

09 Your Privacy Rights

As an FB77 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 5 business days.