FB77 FAQ – Frequently Asked Questions BD

No. FB77 allows one account per person, per mobile number, and per device. Creating multiple accounts to claim the welcome bonus more than once is against the FB77 Terms and Conditions and will result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

You must be at least 18 years old to register and play at FB77. This is a strict requirement and is not negotiable. FB77 takes responsible gaming seriously — if we have reason to believe an account holder is under 18, the account will be suspended immediately and any balance will be held pending age verification. Please read our Responsible Gaming policy for more information.

Go to the Login page and click "Forgot Password". Enter the mobile number registered on your account. You will receive an OTP via SMS. Enter the OTP, then set a new password. If you no longer have access to the registered mobile number, contact FB77 support via email at [email protected] with your account details and a valid ID for manual verification.

FB77 accepts deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All transactions are processed in BDT (Bangladeshi Taka). There are no bank transfer or credit card options at this time. If you do not have a bKash, Nagad, or Rocket account, you will need to create one before you can deposit at FB77.

The minimum deposit at FB77 is ৳100. There is no maximum deposit limit for standard accounts. If you are depositing for the first time, make sure you claim your welcome bonus before confirming the deposit — the bonus is applied to your first deposit and cannot be added retroactively once the deposit is processed.

Most bKash and Nagad deposits are credited to your FB77 account within 60 seconds. During peak hours or network congestion, it may take up to 5 minutes. If your deposit has not appeared after 10 minutes, check your bKash or Nagad transaction history to confirm the payment was sent successfully, then contact FB77 support with the transaction ID and amount.

The minimum withdrawal at FB77 is ৳200. Withdrawals are sent directly to your bKash, Nagad, or Rocket account. The mobile wallet number you withdraw to must match the number registered on your FB77 account — withdrawals to unregistered numbers are not permitted for security reasons. Most withdrawals are processed within 60 seconds, though some may take up to 15 minutes during high-traffic periods.

Withdrawals can be delayed for several reasons:

• Your account has an active bonus with unmet wagering requirements — you must complete the wagering before withdrawing bonus-derived funds.
• Your identity has not been verified — large withdrawals may require a one-time ID check.
• The mobile wallet number entered does not match your registered number.
• Temporary network issues with bKash or Nagad on their end.

If none of these apply and your withdrawal has been pending for more than 30 minutes, contact support at [email protected] with your withdrawal reference number.

FB77 does not charge any fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges on their end. Check your wallet provider's fee schedule for details. FB77 has no control over third-party wallet fees.

FB77 offers a welcome bonus on your first deposit. The bonus percentage and maximum amount are displayed on the Register page and may change periodically. To claim it, register a new account, navigate to the promotions section, activate the welcome bonus, and then make your first deposit. The bonus is credited to your account automatically once the deposit is confirmed.

Wagering requirements mean you need to bet a certain multiple of your bonus amount before you can withdraw the bonus funds as real money. For example, if you receive a ৳500 bonus with a 20x wagering requirement, you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. Your game bets count towards wagering — check the specific promotion terms for which games contribute at 100% and which contribute at a lower rate. Live games like Dragon and Tiger typically contribute at 100%.

Yes — you can withdraw your original deposit amount at any time, but doing so will cancel your active bonus and any bonus-derived winnings will be removed from your balance. If you want to keep the bonus, you need to complete the wagering requirements first. If you are unsure whether to keep or cancel a bonus, contact support before requesting a withdrawal.

Yes. FB77 runs game-specific promotions regularly — including free spins on slots like Aladdin and Prosperity Fortune Tree, cashback on Dragon and Tiger losses, and reload bonuses for e-sports bettors. Promotions are updated frequently, so check the promotions section in your account dashboard after logging in to see what is currently available.

Dragon and Tiger is a live card game where one card is dealt face-up to Dragon and one to Tiger. The higher card wins. You bet on Dragon, Tiger, or Tie before the deal. The whole round takes about 15 seconds. Ace is the lowest card, King is the highest. The RTP on Dragon and Tiger bets is 96.3%. The Tie bet pays higher but has a much lower probability — most experienced players avoid it. Minimum bet is ৳20 per round.

Mine is a grid-based game where you choose how many mines to hide in the grid before each round. You then click tiles one by one — each safe tile increases your multiplier. You can cash out at any time to collect your winnings. If you click a tile hiding a mine, you lose your bet. The more mines you set, the higher the multiplier grows with each safe pick — but the risk increases too. It is a game of nerve and timing, and rounds are very short, making it ideal for mobile play.

The FB77 e-sports section covers Mobile Legends: Bang Bang (MLBB), PUBG Mobile, Free Fire, Dota 2, CS2, and Valorant. You can bet on match winners, map winners, first blood, total kills, and other in-game markets. Live in-play betting is available during matches with real-time odds updates. Minimum bet is ৳50 per selection. Payouts go directly to your FB77 balance and can be withdrawn to bKash or Nagad immediately.

Most FB77 slot games — including Aladdin, Prosperity Fortune Tree, and Shaolin Soccer — have a demo mode accessible after registering a free account. Demo mode uses virtual credits and does not require a deposit. Live games like Dragon and Tiger and Tongits Go do not have a demo mode because they involve real dealers and other players. E-sports betting also requires a real money account.

Yes. All FB77 slot and mine game results are generated by a certified random number generator (RNG). The RTP figures published on each game page are real and independently verified — not marketing estimates. Live games use physical cards dealt by real dealers on camera, which you can watch in real time. FB77 does not manipulate game outcomes. Doing so would be illegal and would destroy the player trust that the platform is built on.

The FB77 Android app is available for direct download from the App page on this website. It is not listed on the Google Play Store. To install it, go to the App page, tap the download button, and open the APK file once it has downloaded. If your phone shows a warning about installing from unknown sources, go to Settings → Security → enable "Install from Unknown Sources" for your browser, then try again. The app is safe and does not contain malware.

There is no dedicated FB77 iOS app at this time. iPhone and iPad users can play all FB77 games through the Safari mobile browser by visiting fb77.casino. The mobile browser version is fully optimised for iOS and supports all games, deposits, withdrawals, and account management. Add the site to your home screen via Safari's Share menu for a near-app experience with one-tap access.

If the FB77 app is not installing, try these steps in order:

• Make sure you have at least 100MB of free storage on your device.
• Enable "Install from Unknown Sources" in your phone's security settings.
• Delete the downloaded APK file and re-download it fresh from the App page — the file may have been corrupted during download.
• Restart your phone and try installing again.
• If the issue persists, use the mobile browser version at fb77.casino instead — it works on all Android devices without installation.

Yes. The FB77 app and mobile browser are optimised for 3G and 4G connections common across Bangladesh — including Grameenphone, Robi, Banglalink, and Teletalk networks. Slot games and mine games load quickly even on slower connections. Live games like Dragon and Tiger require a more stable connection for the video stream — a 4G or Wi-Fi connection is recommended for the best live game experience.

To keep your FB77 account secure:

• Use a strong, unique password that you do not use on any other site.
• Never share your login details with anyone — FB77 support will never ask for your password.
• Enable two-factor authentication (2FA) in your account security settings.
• Only log in from your own device — avoid using shared or public devices.
• Log out of your account when you are done playing, especially on mobile.

If you suspect your account has been accessed without your permission, change your password immediately and contact support at [email protected].

FB77 may request identity verification (KYC) when you request a withdrawal above a certain threshold, or if there is unusual activity on your account. This is a standard security and compliance procedure. You will typically be asked to submit a photo of a valid government-issued ID (NID, passport, or driving licence) and a selfie. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and future withdrawals process faster.

Account suspensions at FB77 are usually triggered by one of the following: multiple accounts detected on the same device, suspected bonus abuse, failed identity verification, or a self-exclusion request. If you believe your account was suspended in error, email [email protected] with your registered mobile number and a brief explanation. The support team will review your case and respond within 24 hours.